Legal Regulation of Consumer Contracts in the EU

Authors

  • Alevtyna Biryukova Yaroslav Mudryi National Law University, Ukraine
  • Hanna Kolisnykova Yaroslav Mudryi National Law University, Ukraine

DOI:

https://doi.org/10.21564/2414-990X.170.326321

Keywords:

consumer contract, consumer rights, unfair terms, European Union, case law

Abstract

 The article examines the peculiarities of legal regulation of consumer contracts in the European Union. Current approaches to defining consumer contracts are analyzed, with particular attention paid to identifying their essential characteristics and defining the legal status of the involved parties. General principles governing consumer protection in the European Union, including harmonization, adequate consumer information, quality and product safety compliance, and effective judicial and extrajudicial protection, are characterized. The main European Union legislative instruments that form a unified system of consumer contract regulation, notably the directives on consumer rights, unfair contractual terms, and liability for defective products, are discussed. The author provides an in-depth analysis of the criteria for assessing unfair contractual terms and outlines the consequences of recognizing them as invalid, relying extensively on the case law of the Court of Justice of the European Union. The article also addresses extrajudicial dispute resolution as an effective instrument for consumer rights protection within the EU. Furthermore, problematic aspects of EU consumer contract law associated with current challenges posed by the digital economy are identified, indicating the need for further modernization of European legislation. Prospects for further research are linked to exploring opportunities for adapting the legal experiences of the European Union in consumer contract regulation into Ukrainian national law within the context of Ukraine’s European integration.

References

Micklitz, H.-W., & Reich, N. (2014). The Court and Sleeping Beauty: The Revival of the Unfair Contract Terms Directive (UCTD). Common Market Law Review, 51(3), 771-808.

Howells, G., Twigg-Flesner, C., & Wilhelmsson, T. (2017). Rethinking EU Consumer Law. Oxford: Taylor & Francis.

Twigg-Flesner, C. (Ed.). (2016). Research Handbook on EU Consumer and Contract Law. Edward Elgar Publishing.

Schulze, R., & Zoll, F. (2018). European Contract Law. Bloomsbury Academic.

Valko, L.A. (2024). The Harmonization of ukrainian and EU legislation in the field of consumer rights protection for digital services. Scientific Bulletin of Uzhhorod National University. Series: Law, 86(2), 44-50. https://doi.org/10.24144/2307-3322.2024.86.2.7.

Velykanova, M.M., Atamanchuk, N.I., & Tomkina O.O. (2023). Harmonization of the Legislation of Ukraine on The Protection of Consumer Rights With the Law of The European Union: Analysis of Legislative Initiatives. Bulletin of the National Academy of Legal Sciences of Ukraine, 30(1), 190-212. https://doi.org/10.31359/1993-0909-2023-30-1-190.

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance. (2011). Official Journal of the European Union, 304, 64-88. Retrieved from: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32011L0083.

Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts (1993). Official Journal of the European Communities, 95, 29-34. Retrieved from: https://eur-lex.europa.eu/eli/dir/1993/13/oj.

Weatherill, S. (2013). EU Consumer Law and Policy. Edward Elgar Publishing.

Council Directive 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products. (1985). Official Journal of the European Communities, 210, 0029-0033. Retrieved from https://eur-lex.europa.eu/eli/dir/1985/374/oj.

Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council. (2005). Official Journal of the European Union, 149, 22-39. Retrieved from https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32005L0029.

Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees. (1999). Official Journal of the European Communities, 171, 0012-0016. Retrieved from: https://eur-lex.europa.eu/eli/dir/1999/44/oj.

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR). (2013). Official Journal of the European Union, 165, 1-12. Retrieved from: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32013R0524.

Regulation (EU) 2016/679 (General Data Protection Regulation) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). (2016). Official Journal of the European Union, 119, 1-88. Retrieved from: https://eur-lex.europa.eu/eli/reg/2016/679/oj.

De Hert P., & Papakonstantinou V. (2016). The new General Data Protection Regulation: Still a Sound System for the Protection of Individuals? Computer Law & Security Review, 32(2), 179-194. https://doi.org/10.1016/j.clsr.2016.02.006.

Poiedynok, V.V. (2019). Unfair terms in business contracts. Economics and Law, 4(55), 24-31. https://doi.org/10.15407/econlaw.2019.04.024.

Hargat, I. M. (2023). Unfair terms in contracts involving consumers. Scientific Bulletin of Uzhhorod National University. Series: Law, 1(76), 147-152. https://doi.org/10.24144/2307-3322.2022.76.1.22.

Judgment of the Court. Océano Grupo Editorial SA v Roció Murciano Quintero (C-240/98) and Salvat Editores SA v José M. Sánchez Alcón Prades (C-241/98), José Luis Copano Badillo (C-242/98), Mohammed Berroane (C-243/98) and Emilio Viñas Feliú (C-244/98). Joined cases C-240/98 to C-244/98. (2000). Official Journal of the European Union, ECLI:EU:C:2000:346. Retrieved from https://curia.europa.eu/juris/liste.jsf?language=en&num=C-240/98.

Judgment of the Court (First Chamber). Mohamed Aziz v Caixa d’Estalvis de Catalunya, Тarragona i Manresa (Catalunyacaixa). Case C-415/11. (2013). Official Journal of the European Union, ECLI:EU:C:2013:164. Retrieved from https://curia.europa.eu/juris/liste.jsf?language=en&num=C-415/11.

Judgment of the Court (First Chamber). Banco Español de Crédito SA v Joaquín Calderón Camino. Case C-618/10. (2012). Official Journal of the European Union, ECLI:EU:C:2012:349. Retrieved from https://curia.europa.eu/juris/liste.jsf?language=en&num=C-618/10.

Plotnikova, M.V., & Shvaher, O.A. (2022). Extrajudicial ways of protecting the rights of consumers of financial services: adaptation of Ukrainian legislation to the law of the European Union. Southern Ukrainian Legal Journal, 4(3), 102-110. https://doi.org/10.32850/sulj.2022.4.3.18.

European Consumer Centre Network – ECC Net. (n.d.). Retrieved from https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en.

Prystai, R., & Yavorska, I. (2022). Consumer rights protection in digital contracts within the framework of the European Union. Scientific Bulletin of Uzhhorod National University. Series: Law, 2(74), 255-261. https://doi.org/10.24144/2307-3322.2022.74.77.

Published

2025-10-22

How to Cite

Biryukova, A., & Kolisnykova, H. (2025). Legal Regulation of Consumer Contracts in the EU. Problems of Legality, (170), 119–140. https://doi.org/10.21564/2414-990X.170.326321

Issue

Section

Articles